Hosting Terms of Service

Baseline Web Hosting provides web hosting and domain registration. These Terms of Service (the “Terms”) govern your use of that service. They incorporate our Acceptable Use Policy and our Privacy Policy by reference — together these form the whole agreement between us.

01Who you are contracting with

Baseline Web Hosting is a service operated by LEAD Web Studio Inc., a company incorporated in Ontario, Canada, with an address at 18 Cedarcroft Blvd, North York, Ontario M2R 2Z2, Canada (“we”, “us”, “our”). In these Terms, “you” means the person or organisation that opens an account or orders a service.

You can reach us at billing@webhostingbaseline.com for any question about your account or these Terms.

02Acceptance of these Terms

You accept these Terms when you do any of the following: create an account, place an order, or pay an invoice. If you are entering into these Terms for a business, you confirm you are authorised to bind that business. If you do not agree with these Terms, do not order or use the service.

We may update these Terms from time to time (see General). The version in effect when you place or renew an order is the version that applies to that order. Past versions are kept so you can see what applied on a given date.

03What we provide

Depending on what you order, we provide:

• Shared web hosting — space and resources on a shared server, managed through the Plesk control panel, with a free SSL certificate and courtesy backups (see below).
• Domain registration — registering or renewing a domain on your behalf through a third-party registrar, subject to the rules of ICANN and the relevant registry.

We do not provide email hosting, website design, marketing, or content creation as part of a hosting plan. Shared hosting is provided on a reasonable-use basis; an account that consumes resources far beyond what a normal small-business website needs, or that destabilises a shared server, may be limited or moved to a suitable plan.

04Uptime & service credits

We aim for 99.9% network uptime in any calendar month, measured at our infrastructure and excluding: scheduled maintenance; issues caused by you, your code, your CMS or plugins; third-party failures (registrar, upstream data centre, DNS, payment processor); and events outside our reasonable control (see force majeure).

05Backups & your data

Your content is yours. We do not claim ownership of it. We access the contents of your account only to provide support you request, to investigate a security or abuse issue, or where we are legally required to. How we handle your personal information is set out in our Privacy Policy.

06Your responsibilities

You are responsible for:

• Your content and its legality — you must own or have the rights to everything you host, and it must comply with our Acceptable Use Policy and applicable law.
• The security of your own site — keeping your CMS, themes, plugins and passwords current and secure. Most compromised sites are breached through outdated software or weak credentials on the customer’s side.
• Your own backups — as set out above.
• Accurate, current contact details — so we and your domain registrar can reach you. Domains can be suspended by the registry if registrant details are knowingly false.
• Paying on time — keeping a valid payment method on file if you use automatic renewal.

07Security

We take commercially reasonable measures to protect our infrastructure, but no hosting is perfectly secure and we do not guarantee that your site cannot be compromised. We are responsible only for security failures caused by our own negligence or wilful misconduct. We are not responsible for a compromise that results from your software, plugins, credentials, or third-party code, or from a vulnerability in an application you chose to install.

08Third parties

Providing the service relies on third parties: domain registrars and registries (governed by ICANN, CIRA and their own rules), certificate authorities, our upstream data centre, and our payment processor. Their rules apply to you where relevant, and we are not liable for their acts, omissions, outages, price changes or policy changes. Where a third party charges a fee (for example a domain renewal), that fee is passed on to you.

09Fees, renewals & auto-pay

• Fees are shown at checkout in Canadian dollars and are due in advance for each billing term.
• Services renew automatically at the end of each term. If you keep a card on file, we charge it automatically for each renewal and email you a receipt.
• You can turn off auto-renewal or cancel from your account, or by contacting us, before the renewal date.
• If a payment fails or an invoice is not paid, we may suspend and later terminate the service (see below).

10Refunds

• Hosting — you may request a refund of a hosting fee within 14 days of the initial purchase of that service. After 14 days, hosting fees are non-refundable, and renewals are non-refundable.
• Domains — domain registrations and renewals are non-refundable. Once a domain is registered or renewed, the registry has already been paid and that cost cannot be recovered.
• This refund policy is in addition to any right you have that cannot be waived under consumer-protection law (see below).

11Suspension & termination

We may suspend or terminate a service for non-payment, or immediately for a breach of our Acceptable Use Policy or a risk to our network or other customers. You may cancel at any time.

After a service is cancelled or terminated, we keep its data for a short wind-down window of 30 days, during which you can ask us to restore access if the situation is resolved. After that window, the data is permanently deleted and cannot be recovered. Fees already paid for the current term are not refunded on termination for breach.

12Limitation of liability

To the fullest extent permitted by law:

• Our total liability to you for any and all claims arising out of or relating to the service or these Terms is limited to the amount you paid us for the affected service in the three (3) months before the event giving rise to the claim.
• We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, data, goodwill, or business, even if we were advised such loss was possible.
• The service is provided “as is” and “as available”, and except as expressly stated we make no warranties of any kind, whether express or implied.

These limits reflect the price of the service and the allocation of risk between us; they apply to every kind of claim, including negligence, and survive termination.

13Indemnity

You will indemnify and hold us harmless from any third-party claim, demand, loss or expense (including reasonable legal fees) arising out of your content, your use of the service, or your breach of these Terms or the Acceptable Use Policy.

14Time limit for claims

If you are a business, any claim you bring against us must be started within one (1) year after the event that gave rise to it; after that, the claim is barred. This shortens the basic limitation period by agreement, as permitted by the Ontario Limitations Act, 2002.

This one-year limit does not apply to a consumer whose rights cannot be varied by agreement — for those claims the period set by law applies.

15Your consumer rights

16General

• Changes. We may update these Terms. We will post the new version here with a new version number and date, and for a material change we will also email account holders. The version in effect when you order or renew governs that order.
• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including outages of upstream providers, network attacks, natural events, or acts of government.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor of our business.
• Severability. If any part of these Terms is found unenforceable, the rest remains in force.
• Entire agreement. These Terms, with the Acceptable Use Policy and Privacy Policy, are the entire agreement between us about the service.

17Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You agree to the exclusive jurisdiction of the courts of Ontario, subject to any consumer right to bring a claim in your home jurisdiction.

18Contact

Questions about these Terms? Contact us — a real person answers.

This document is written in plain language to describe our terms of service. It is not legal advice. Version 1.0 — effective August 21, 2026.